Returns and Refunds

Returns and Refunds

1. Eligibility for Returns
   If you are not satisfied with your purchase, you can request a return or exchange within 30 days of receiving your order:

   • Items must remain in their original condition, including all original accessories and packaging.
   • Items that do not meet these requirements may not be eligible for a refund or exchange.

2. Shipping Costs

   • All return shipping costs are the responsibility of the customer, including returns due to shipping errors or product quality issues.
   • The return address will be provided by our customer service team. Please contact us at toylabububaby@gamil.com to request it.

3. Non-Returnable Items
   The following items are not eligible for return or exchange:

   • Items purchased on special sale or flash deals;
   • Bundled promotions (unless the entire bundle is returned);
   • Items returned after 30 days from the delivery date.

4. Damaged or Defective Products

   • If your item is damaged or defective, please contact us at toylabububaby@gamil.com and provide photos or videos of the issue. We will review the situation and assist you accordingly.

Return Process

1. Initiating a Return
   To start your return, please contact us at toylabububaby@gamil.com with the following information:

   • Your order number;
   • A description of the issue (including photos or videos, if applicable).
   • We will verify the issue and provide you with the return address.

2. Processing Time
   Once we receive your returned item, we will inspect it and process your refund or exchange request within 7-14 business days.

3. Packaging Requirements

   • Please ensure that the returned items are in good condition and include all original accessories and packaging.
   • Use the return address provided by our customer service team to ship your package back.

Refund Policy

1. PayPal Refunds

   • Refunds processed via PayPal will be issued within 48 hours after we have received and inspected the returned item.

2. Credit Card Refunds

   • Refunds to credit cards will be processed within 7-14 business days after we have received and inspected the returned item.
   • The exact refund time frame depends on your credit card company and any intermediaries involved.

3. Important Notes

   • Refunds are issued only after the returned item is received and verified. Thank you for your patience.

Price Adjustment Policy

• Product prices on our website may fluctuate due to changes in costs. Price adjustments will not apply to previous orders, and we cannot issue refunds for price differences.

For any questions or further assistance, please don’t hesitate to contact us at toylabububaby@gamil.com.